What you can do in one hour?
Our expertise and experience allow us to work efficiently and quickly. You can expect text changes on an existing web page to take between 5 and 15 minutes, while adding a new page might take between 45 and 60 minutes (depending on how complex the content is). Upon receiving your request, we will let you know how long the job will take, and proceed when you approve.
If I sign up for a support contract, how does it work?
Choose a plan above that provides the level of support you need. When you select up, we will assign you our skilled Project Manager and his support team, who will look after you. Describe the issue you are experiencing with your online project or platform in as much detail as possible. This will help the support team to diagnose and address the problem. Depending on the issue and support plan, you will receive support through email, phone, live chat, or a support ticket system. The support team will work with you to troubleshoot and resolve the issue. After the issue is resolved, the support team may follow up with you to ensure that everything is working properly and that you are satisfied with the support provided.
And if I don’t use all my hours in a particular month or year?
If you do not use all your support hours in a particular month you can ‘carry forward’ the equivalent of 1 months support time to the next month. For example if your contract gives you 15 hours of support time per month, the maximum amount of unused support time you can carry forward is 15 hours [depends on the complexity of the issue].
Is there a minimum contract length?
If you select the Small plan the contract term is 3 months. Contracts are payable in advance via a monthly standard order/invoice. For yearly payment we offer 5% discount. For more information hit the button below and let us know ...
If I choose an annual package, for example, 100 hours, do you offer any better bulk deals? Also, what if I need to recharge within one year? How does that work?
Our annual package is designed to cover a variety of services, including Client Conversion, Marketing & Sales, Design & Development, Technical Performance, and hosting-related issues. We offer competitive pricing for bulk hour packages, such as 100 hours, and even better deals for larger packages, like 200 or 300 hours. To inquire about specific pricing for these packages, please feel free to contact us below.
If you find that you need to recharge your hours within the year, you can easily do so by contacting us to discuss your needs. We will work with you to determine the best solution, whether that involves adding more hours to your existing package or exploring other options. Our goal is to provide you with the flexibility and support your business needs to succeed!